Most Service Complaints relate to the Firm and fall into the categories below
Lack of Communication
Failure to reply to Emails
Promising to return a telephone call and failing to do so
Failure to explain clearly the legal issues affecting the client
Failure to clearly explain the consequences of decisions
Failure to meet a time bar date which halts any action
Failure to turn up to a Court hearing
Last minute substitution of another Solicitor who is not up to speed
Delegation of another to seek continuance as the case work has not been carried out
Conduct Complaints
These can be wide and varies and may cross over with service issues, but relate to the personal acting of a Solicitor
Agressive Behaviour
Rudeness
Condecending Behaviour
Telling Lies
Financial Irregularities
Assault
Improper Advances/Behaviour
We can assist you with your Complaint into all of these matters, and will ensure that your Claim is dealt with professionally and you receive the Compensation you have requested as quickly as possible
