Generally we expect to resolve all Complaints within six to twelve months depending on the nature and complexity of the Complaint. Initially once we have been appointed to represent you in your Complaint we will draft your complaint and intimate this to the Solicitor. By Law the Solicitor has 28 days to reply to your Complaint and either accept liability and settle or deny liability. We will ensure that the Solicitor is presented with all of your documentation to support your case and it is our intention to have the Solicitor settle your Claim with your requested Compensation payment at that point. If so, we should be able to have your compensation with you within the first six week of your Claim.
Should your Solicitor fail to settle matters, then your case will go to investigation. Prior to the case being investigated there are two other hurdles for your case to pass
Investigation is dealt with by the SLCC, and we shall represent you and ensure that they are presented with all emails to and from the Solicitor, all telephone logs from your mobile provider and and letters you have received which support your claim. You will not be charged for the cost of the investigation process, regardless of the outcome.
When the investigation process is complete, if your case is supported, and offer of compensation will be awarded. We will ensure that all of your financial losses and details of the stress and anxiety which the Solicitors caused to you will be presented to the SLCC, thus maximising your claim for compensation.
We normally expect the investigation phase of the process to take 20 weeks.